Angie's Questions Part 1/3

This month, I have decided to tackle Angie’s 11 questions you should ask before hiring a housekeeper. Please keep in mind that we may need to revisit some of the answers to these questions as we grow and expand, but for now, this is where we are at.

The questions may be found here:

https://www.angieslist.com/articles/11-questions-ask-house-cleaning-services.htm

For the purpose of this blog/month, we will break the 11 questions into 3 parts.

Part 1

1. How do you set your rates?

90% of the time, we will set our rates by quotes. You will receive an initial clean rate and a maintenance clean rate. We are also willing to throw in special project rates from time to time (for example, if you want a deep clean or if you want us to do your refrigerator, we can give a custom rate for side projects as needed).

The rate is given for the job and not the time.

We are willing to do an hourly rate in some cases, but I discourage going that route for a number of reasons.

If we do a clean by the quote, we can guarantee a “finished project”. Sometimes we may have to go over the time expected to get the job done and other times we may finish in the time we expect. If we do the job by a quoted rate, your price won’t change if it takes us a little longer.

I have found that most of our clients do not have a thorough and accurate concept of the time it will take to clean their homes. Times will vary from person to person, company to company and is contingent upon the products and equipment used. We have 17 years of experience cleaning and know how to come in quickly, efficiently, and thoroughly. If you go by time, you run the risk of having something left undone (like the floors).

2. Do you conduct a background check on employees?

We do perform background checks on all cleaners when they hit the 12 hour service mark. Generally these hours are performed during move out cleans so that we can take the time to show them our process and assess whether or not they would be a good fit (both talent and personality wise).

All of our cleaners are required to do a “team clean” until they have mastered the process of getting the detailed results we guarantee.

Once the cleaner has the swing of things, we will assign them homes for regular clients. We ALWAYS get approval from our clients for cleaner assignments. On a semesterly basis, we offer scheduling changes on a first come/first serve basis to our regular clients. At this time, clients may request a new regular cleaner if desired. Want to add a caption to this image? Click the Settings icon.

We pride ourselves on detail and truly value personal connections. We are also always looking for ways to encourage our cleaners to add their own personal touches to your cleans so that you can see the evidence of the appreciation we have for you!

3. Are you insured and bonded?

We have wonderful insurance but are not bonded at this time.

Bonding is something we may consider as we grow and expand but at this time, we feel our insurance is a sufficient choice for the size and capacity that our company is currently operating.

When we have had “oops” moments, and unfortunately, from time to time that happens, we believe in offering what we can to make it right. We take great care to care for you as we clean and have an “open communication oops” policy! If we break something or notice damage we have caused, we will contact you immediately!

Thank you so much for trusting us!