TERMS OF USE

n this section, we have put all of our policies and addressed any issue we have run into or get asked about frequently. From time to time, we may need to update this and will resend your quote (the pricing will not change for regular clients) with the updates. 

What to Expect: One to two cleaners. We will come in and “explode” (aka get everything moved around as we clean off surfaces). We will put everything back as best we can and clean appliances/dust items as we go. We will update you of anything we are not able to get completely clean (stains, residue that won’t come off, etc.) at the end of the clean. We always take before and after pictures but will only post them with your consent and we will NEVER post your personal information or name. Please note that this quote is our BEST estimate of the cost of your clean, but price may be higher depending on time and physical effort. We will always contact you in advance and ask permission before charging over this quote. 

If you loved our clean and want to maintain it, please consider allowing us to put you on our schedule! We offer maintenance cleans for your convenience so that your home remains a clean, safe, and organized environment to entertain, rest, and relax in. 

Cleaning Team: Our cleaners are chosen for their enthusiasm and professionalism. We offer extensive training to ensure the accuracy of each clean. Every cleaner must pass a background check before being assigned clients. We try very hard to keep cleaner assignments but there may be times when must shuffle cleaners or assign a temporary cleaner to your home. Most cleaning jobs will be performed with one to three cleaners. 

Observations and Training: Miss is Clean values excellence and aims to perform with set apart standards! There may be times when Courtney or a training supervisor attends a clean for the purpose of coaching or training a cleaner. Courtney or the supervisor may work on site in the role of a cleaner or doing administrative work as needed. The purpose of doing this work on site (while not cleaning) would be to be available for coaching and checking while maximizing productivity to provide quality services. This would likely occur in a shadowing situation where we want to observe/improve a cleaner’s time or ensure accuracy of work in a situation where a cleaner may need additional coaching. 

Cleaning Rules and Expectations: We value professionalism and upstanding moral conduct. 

Cleaners are allowed to listen to music or podcasts using earphones (earphones are not required in empty homes). We do not allow phone calls to be made if a client is home and cleaners must always use a headset if making a call while cleaning. There are times when you may see a cleaner texting (that is Courtney’s primary way of communicating with cleaners and clients). Excessive texting is highly discouraged unless it is regarding the job. Cleaners may take phone calls or make phone calls using their own phone in regards to the job or questions for Courtney at any time. 

Cleaners are not allowed to exchange contact information with clients, so please address any concerns with Courtney: (214) 336-3391.

Cleaners are to dress in workout clothes (active wear) of their choice. Close toed shoes are required even for homes that are “shoes off”. We do this for safety and hygienic reasons. For shoes off homes, we may don shoe covers on the way out after mopping. 

Cleaners are not to attempt to network or seek referrals from clients without permission. 

Cleaners may not take and post pictures of clients, pets, homes, etc. and are expected to keep private information regarding clients confidential. There are times when we will take pictures before/after a job but will always ask for your permission before using any  identifying before/after photos in marketing. 

If you have any questions or concerns about other rules and expectations we have for our cleaners, please call or text Courtney (214) 336-3391. 

Cancelation Policy: We understand that life happens and from time to time, our set dates will need to be rescheduled or cancelled. Please cancel your appointment before our 24 hour requirement in order to avoid late fees. Our late fees are non negotiable and will be enforced regardless of the reason for cancelation (very few exceptions may be made on a case by case basis). For any/all tidy up cleans, the cancelation fee is $25. For all base rate/regular priced cleans ($125 or greater) our cancelation fee is $50. Clients may cancel twice in a year period before being offered a referral to another cleaning company. If your cancelation results in missing four weeks (for regular cleans) or two weeks (for tidy up cleans), you may need to set up an Initial Clean for your next service. 

We will try to confirm the clean with you between one or two days in advance but please remember that we are not responsible for confirming times that have been set and only do this as a courtesy. Late fees will be imposed regardless of whether or not we have a chance to send a confirmation text/call. 

If we cancel on you (we try very hard not to), you will not be charged a fee and given the option to reschedule at the earliest possible convenience or have the initial cleaning fees waived for applicable cleans if an initial clean is necessary to resume. We will also be happy to offer cleaning referrals if desired, though pricing may change should you choose to use the referral option. 

PLEASE READ: We will not clean a home if it has been smoked in or if we discover mold or drugs (all of this has happened). We will expect a full payment if we show up and discover any of these things so please do not lie to us! We would be happy to offer a referral to a mold remediation company or a company that is willing to clean homes that have been smoked in. 

Frequency: Miss is clean currently offers six types of cleaning services. Below is a description of these services, pricing examples, and frequencies/time definitions for each. Please keep in mind that pricing is subject to change from time to time and we occasionally offer specials. 

Initial Clean: Initial cleans are essentially “one time” or “starting out” cleans. These cleans are designed to go into depth so that your Loyalty Clean and Tidy Up Clean will last longer and look better. Your quote will cover the specific details and break down of what is included in this custom clean. Regular clients may want to request an initial clean once or twice a year in order to stay on top of infrequent cleaning needs. Think of it as a spring cleaning of sorts. 

Average pricing: $150-350

Frequency: Any clean performed less frequently than four weeks will fall into the initial category. 

Loyalty Clean: Loyalty cleans are for homes and houses that are on a regular schedule. While we will still go into depth and offer a detailed clean, we will do more “as needed” cleaning. For example, in the initial clean, it’s very common to have to wipe off cabinet faces in the kitchen. For a loyalty clean, we will wipe cabinet faces if we notice they are dirty. Instead of scrubbing baseboards, we will simply dust them to keep debris at bay. 

Average pricing: $125-200

Frequency: Any clean performed more frequently than four weeks will fall into  the initial category. 

Tidy Up Clean: This clean is for clients who choose to have us come to simply tidy up. This clean can either be done via “list of priorities” or will be offered to small homes/apartments. 

Average pricing: $80

Frequency: In order to qualify for this clean, clients must use the service at least every two weeks and must live within 10 driving minutes of   Grandview, MO. Please keep in mind this clean is intended to be two         hours or less in time with no exceptions. If you need or want more     time, you will be charged a loyalty clean rate. We do not prorate time and we do not charge hourly unless previously agreed. These cleans can be challenging if you have a long list of tasks to be performed, so please remember that we will do our best to prioritize, but may not get to everything on the list with the time constraints. 

Move In/Move Out Clean: A move in/move out clean is a clean for show or move in/move out. We are more than happy to work off a list or work with a landlord to ensure the home is ready to leave or settle into. Please remember, we do not make any guarantees regarding returned deposits and will not be held liable or fees incurred by landlords. This clean also yields the best results when the home is completely empty. We focus on walls, switch plates/socket covers (may need to be replaced), fixtures, doorknobs, cabinets, appliances, and floors. These cleans are highly variable because there are so many different factors involved (are you doing repairs, will it be painted, is it empty, timing, landlord requirements, real estate agent requirements, etc.). Generally, these cleans will last between one and two days depending on the size of the home and will range between $150-500.  

We do not perform professional window or carpet cleaning but are more than happy to offer a referral for these services if needed. 

Post Construction Clean: We offer post construction cleans on a case by case basis. These cleans will cover everything listed in the move in/move out clean (if desired) but will also include vacuuming construction dust off the ceiling, walls, and floors. Generally, these cleans will last between one and two days depending on the size of the home and will range between $150-500.  

Clean by the Hour: We understand that there are times when a client may need a last minute clean and will not have time to offer a quote before coming. We also understand that some of our clients may want to hire us for specific or specialized jobs that may not be listed above. We have had clients use us for cleaning cars, basements, organizing, etc. We offer an hourly service and are happy to either work around a pre-set budget or go until the job is completed. This can be an option for an extremely disorganized space or a hoarder situation. 

Hourly Rate: $40-50/(wo)man hour (based on job and equipment/experience required and set before service begins. We will charge a fee of $30 to come out regardless of whether or not you use the service. 

Payment Policy: Payment is required immediately following the completion of service. We accept CashApp, Venmo, Cash, or Check. If you choose to pay via money order, there is a $10 fee. If you do not pay the day of (for any reason), there is a $5/day late fee to be capped at 30 days. We do not waive this policy and will not come back until accounts are settled in full.

Please make payments out to “You Times Two” or “Courtney Reed”. 

If paying via CashApp or Venmo, please put the date, Miss is Clean, and the name of clean in the subject line (Courtney is happy to send request). 

Please do not offer the payment or discuss the payment with any cleaners. Cleaners are not to exchange contact information with clients, so please contact Courtney with any payment related questions or concerns: (214) 336-3391. 

Bonuses: If you would like to offer your cleaner a bonus for any reason or holiday, please give them a separate cash/check or specify the amount you would like your cleaner to receive when making your payment.

Commitment: Both Miss is Clean and our clients are under no obligation to continue services. We understand that we are not for everyone and every client is not for us. Please kindly let us know if you would like a referral to another company if you would prefer to work with someone else. We have strong relationships with several cleaning companies and individuals who offer cleaning services. If you wish to postpone services for a season with the intention of resuming with us (for any reason) please mention it as well! Postponing services for a period of more than two to four weeks may result in rate changes or an initial clean requirement in order to get back on a schedule. Postponing services may also result in losing your scheduled time or losing scheduling priority. Please remember, if you cancel within 24 hours more than twice in a year, we may refer you to another cleaning company. 

We set our schedule every 3-4 months based on the season and will make the announcement a month or so in advance. Please keep in mind scheduling for regular clients is set on a first come/first serve basis. Cleaner assignments are also made on a first come/first serve basis by request. 

Complaints/Concerns: From time to time, we may miss the mark on a job (though we always strive not to). If we fail to meet your expectations or our own promise to you (outlined in your quote), please reach out and politely let us know! We pride ourselves on our friendly service, attention to detail, and aim to be set apart in the way we serve you. We want you to feel happy and pleased with our service! 

If you have a complaint after service, please contact Courtney within 24 hours of the clean (214) 336-3391. Please text or email pictures to her of specific examples of what you’ve noticed. Corrections will either be addressed on your next scheduled clean or on a case by case basis. Please give us an opportunity to make corrections before making negative reviews or moving on, we value your opinions of us and loyalty to us!  

If either you or we feel as though we cannot reconcile a complaint or concern, please allow us an opportunity to offer a cleaning referral to another company or to an individual as a gesture of goodwill. 

We never offer full refunds and rarely offer monetary compensation in exchange for complaints. 

We always take pictures and report any damages incurred while on the job and will share them with you before beginning a discussion about how we can make up any damages incurred by our fault. 

We may choose to cancel services in the event that a client uses complaints/concerns as a way to take advantage of us or if a client becomes abusive/inappropriate in any way. 

Raving Reviews: We LOVE to receive raving reviews. Our reputation for excellence, detail, good cleaning, and quality service is the foundation of our success. If you would like to recognize and reward a job well done, please do so on our Facebook page: www.facebook.com/MissIsCleanKC. 

At this time, we do not have the ability to review via google. At times, we may offer discounts or incentives as a thank you for good reviews. 

Referrals: Our business has solely been built upon word of mouth so far! We would love to keep it that way! When you offer a referral to your friends and family, we want to reward you with $20 off your clean (valued $125 or more) or $10 off a clean (valued $125 or less) as a “Thank you” after we perform an initial clean for the new client. 

Suggestions: We welcome suggestions from our clients so that we can continue to improve our business and the service we provide! If you have suggestions, special requests, or any creative ideas that you would like us to consider, please send us an email! We have learned so many tips, tricks, and ways to offer warm and unique service options and incentives because of brilliant suggestions! We aim to be the best and are constantly looking for ways to set ourselves apart as the best! 

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Thank you for considering Miss Is Clean! We look forward to serving you!